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Business Process Specialist – Service

DON’T BE IN THE DARK ABOUT YOUR CAREER…….

WE WANT YOU TO HELP US CREATE THE DIGITAL FUTURE OF OUR COMPANY

We embarked a seven year global Business Transformation program enabled by SAP S/4HANA in January 2021. This is a greenfield implementation for Sandvik, a large Swedish multinational group. Ireland was chosen as the central hub location for this business digitalisation initiative which we call the “Seamless Flow Program”. A second phase of the Program is now starting, with ambition to extend the template to our Sales Units

We are looking for exceptional people to join our diverse and multi-cultural team. This is a fantastic opportunity to create the digital future for our organisation using the very latest SAP technologies, creating sustainable business benefits and supporting the execution of Divisional strategies.

As we are creating a new internal SAP competency, this presents a great opportunity for learning and career development in this full-time position.

Sandvik is a high-tech and global engineering Group with a strong commitment to enhancing customer productivity, profitability and sustainability. The Sandvik Group has been in operation since 1862 and today employs some 44,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.

We are now recruiting for a Business Process Specialist - Service (Hybrid) - for a permanent role in our Dublin Office.

JOB PURPOSE

Support the end-to-end management and delivery of all service-related processes in Sandvik as part of Business as Usual (BAU) and the global implementation of the Service Platform (SP) Program (using IBM Maximo), ensuring a common and global way of working.

MAIN RESPONSIBILITIES

Support development, design, testing and documentation of all service processes within Sandvik as part of BAU and the global implementation of the SP Program
Provide guidance and support to service operations staff in Sandvik sales areas to build process and technical knowledge and ensure effective execution of processes and global ways of working as part of BAU and the SP Program
Develop and support initiatives to enhance processes, working with cross – functional teams to implement changes, including Solution Development and Applications, Training and Programme Management teams
Ensure processes and associated documentation are accurate, up-to-date and compliant with business requirements, system design, regulations and internal controls
Track and measure key performance indicators (KPIs) to ensure processes meet objectives and identify areas for further refinement
Investigate and resolve complex issues and escalations arising from operational processes, ensuring high-quality output
Identify and escalate process bottlenecks, contributing to continuous improvement initiatives
Liaise with various divisions, departments and external stakeholders as part of BAU, the SP Programme and the global rollout of SAP4HANA as part of Sandvik’s Seamless Flow Program
Other ad hoc duties as requested by management

Experience

3 to 5 years in process design / support, within industry and / or from a consulting background
Process mapping, modelling and workflow tools, such as MS Visio, ARIS, or others
Excellent interpersonal and communication (verbal and written) skills to effectively collaborate and present findings across different levels of the organization
Ability to develop documentation to a professional standard, with proficiency in MS Office applications (MS PowerPoint, MS Word)
Proficient in gathering and interpreting data to make informed decisions about process improvements, including use of supporting tools such as MS Excel. Experience of PowerBI an advantage
Capable of troubleshooting and developing practical solutions for technical and operational challenges
Ability to interpret complex data, identify trends, and propose data-driven solutions
Experience in supporting projects and change initiatives to deliver measurable business outcomes
Experience of working cross-functionally and as part of a global, multi-national organization
Strong organizational skills with attention to detail and deadlines
Be self-motivated, focused, and results-oriented
Experience of IBM Maximo, SAP4HANA or other service and / ERP systems an advantage

Education, Licenses & Certificates

Bachelor’s degree in business, finance, technology, engineering, or related field
Six Sigma and Lean Six Sigma an advantage
PRINCE2 or similar an advantage

What we offer:

22 days annual leave
4 Company Days
Defined Contribution Pension
Onsite gym
VHI Health Insurance
Life & Disability Insurance
Health & Wellbeing Initiatives – onsite massage therapist, gym membership, wellbeing seminars, bike to work scheme, etc
Flexible start & Finish times
Hybrid working

Location: Dublin, Ireland (Dockline, Mayor Street, IFSC, Dublin 1)

Reporting to: Business Process and Performance Manager (Process Excellence and Digital Operations, Service Operations, Parts and Services, Sandvik)

Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment; wherever in the world we operate.

Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Sandvik Mining and Rock Solutions

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,500 employees within continuing operations.

A glimpse of our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.

How to apply? Interested in the challenge? Please apply via this advert or directly at https://www.home.sandvik/career

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilise, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

The closing date for applications is 6th October 2025

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU

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