Försäljning och produktservice

Technical Support Manager

Sandvik strives to be the natural choice for our customers by offering solutions based on our customers’ needs.

In Sales Area Northern Europe, we’re responsible for sales and service activities in 21 countries in Northern, Central and Eastern Europe. We’re now looking for a Technical Support Manager. The position is permanent and location is flexible around Europe.

As the Technical Support Manager, you will play a critical role in delivering world-class technical support for Sandvik’s Load and Haul equipment across Northern Europe. You’ll be the driving force behind product reliability, customer satisfaction, and operational excellence, ensuring that our support strategies align business objectives and customer needs. In this leadership role, you will oversee technical performance while building and nurturing a high performing, engaged, and technically skilled team. Through strong leadership, development, and empowerment of our Product Specialists, you’ll ensure the delivery of consistent, high-value support throughout the entire product lifecycle—from introduction and implementation to optimization and fleet upgrades.

Main responsibilities

Be first point of contact for technical support within SA Northern Europe for Load and Haul products. Coordinate and occasionally organize product trainings for sales and service personnel for the LOHA products.
Liaise with factory technical support team to establish self-reliance and best practices for SA NEUR. Part of this role is to provide feedback to factories to enable improvements to the equipment or its operation.
Ownership of TIM (Technical issue management) and TFM (Technical feedback management) processes for SA Northern Europe for Load and Haul products
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
Become a champion of LOHA BEV technical knowhow
Monitor test results for new products to implement improvement of the product.
Support the service competence mapping process for Load and Haul in SA Northern Europe in cooperation with Parts and Services division
Work with customers to develop comprehensive system project plans, project schedules and commissioning activities, visits customers to provide in-depth product knowledge and ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.

Your background and profile

You bring a strong technical background, complemented by proven leadership experience. With a solid understanding of the mining industry, you’re skilled at balancing big-picture thinking with attention to detail. You have extensive experience in solving, leading and coordinating complex technical issues within underground mining equipment and you are experience in leading a team of technicians.

You have on technical education or bachelor’s degree and we prefer years of experience in mechanical, hydraulic, and electrical systems, preferably in the field of construction or mining machinery.

We offer you versatile tasks in a modern, continuously evolving, and international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture.

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Contact Information

For further information about this position, please contact the recruiting manager:

Konsta Heino, Business Line Manager, Underground Drills and Load & Haul, tel. +358 (46) 813 0570.

For more information about the recruitment process, please contact HR Services Finland,

tel. +358 800 1 44444 (weekdays at 9-11 and at 13-15 EEST).

Want to join our team?

Submit your application at home.sandvik/careers by July 31st, 2025

Your application should consist of an introductory letter including your salary request and CV. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your CV.

Job ID: R0080079

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